Customer Services Manager

Customer Services Manager

Customer Services Manager 2550 1667 Elite Electronic Systems

Your New Company:

Elite Electronic Systems is a leading provider of high-quality electronic manufacturing services. With a commitment to excellence and innovation, we serve a diverse range of industries, including medical, automotive, and industrial sectors. Our team is dedicated to delivering superior products and exceptional customer service.

We are seeking a dynamic and experienced Customer Services Manager to join our team in Enniskillen. The successful candidate will be responsible for leading our customer service department, ensuring that our clients receive quality support and service. This role requires a strategic thinker with excellent communication skills and a passion for customer satisfaction.

Main Responsibilities:

· Lead and manage the customer service and despatch team.

· Drive customer satisfaction by achieving key performance metrics.

· Ensure efficient and effective customer communication on delivery status, issues, and recovery plans.

· Support the delivery of operational as well as strategic projects to ensure that all customers receive the best end-to-end experience whilst delivering a commercial outcome.

· Visit customer sites on a periodic basis to support identification and delivery of customer-centric initiatives aimed at improving customer experience metrics.

· Foster positive working relationships with operations to achieve customer service targets.

· Align order book management in the ERP system to promised delivery dates.

· Communicate and capture order book changes, e.g., decommits, pull-ins, ship holds, recovery plans, etc., on our ERP system.

· Address and resolve issues impacting customer services.

· Ensure availability of customer-supplied stock for operational needs.

· Recover value of excess, obsolete, or slow-moving stock from all customers.

· Supervise and ensure the transportation needs are complete – for example, custom requirements and Advance Shipping Notices.

Skills Required for the Role:

· Experience of leading/managing a customer service function.

· Proven ability to deliver a customer service strategy demonstrating improvements in customer metrics.

· Fosters excellent customer relationships

· Demonstrates a high level of professionalism and basic business acumen.

· Great organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.

· Excellent communication skills, both verbal and written.

· Willingness and ability to build strong relationships with internal team members through regular updates and discussions on order and delivery statuses.

· Detail-oriented with a drive to meet ambitious goals.

· Ability to analyse and solve problems effectively.

· Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.

What We Offer:

· 4 day working week.

· Competitive salary and benefits package.

· Comprehensive training and development opportunities.

· A supportive and collaborative working environment.

· Opportunities for career advancement within a growing company.

· State-of-the-art facilities and equipment.

 

How to Apply:

Interested candidates are invited to submit their CV and covering letter to our HR department at contacthr@elitees.com or contact us for an application form.

Join Us:

Become a part of a dynamic team at Elite Electronic Systems Ltd., where your skills and dedication will contribute to the success of innovative electronic products used worldwide.

Elite Electronic Systems Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.